Effective Date: 25 June 2026
At RB Executive Hire, we are committed to providing a premium chauffeur experience. To ensure the highest level of service and operational efficiency, the following cancellation policy applies to all bookings made through our website, mobile application, or customer service team.
GENERAL TERMS & CONDITIONS
1. Standard Point-to-Point Transfers
– Cancellations made more than 24 hours before the scheduled pickup time are free of charge.
– Cancellations made between 12 and 24 hours before the scheduled pickup time will incur a 50% cancellation fee.
– Cancellations made less than 12 hours before the scheduled pickup time will be charged 100% of the booking value.
– Failure to attend the agreed pickup location without prior notification (“No-Show”) will result in the full booking charge being applied.
2. Airport Transfers
– Flight arrivals are monitored when a valid flight number is provided at the time of booking.
– Complimentary waiting time is included in accordance with the selected service.
– If the passenger cannot be contacted or fails to meet the chauffeur within the complimentary waiting period, the booking will be deemed a No-Show and charged in full.
– Delays caused by airlines will not incur additional waiting charges during the complimentary waiting period. Extended waiting beyond this period may be chargeable.
3. Hourly Chauffeur Hire
– Hourly bookings may be cancelled free of charge up to 48 hours before the scheduled start time.
– Cancellations made within 48 hours of the booking commencement are non-refundable and will be charged in full.
4. Corporate & Account Bookings
Corporate account cancellations are subject to this policy unless alternative terms have been agreed in writing under a separate service agreement.
5. Special Events
Bookings for weddings, sporting events, concerts, exhibitions, conferences, and other high-demand occasions may require a deposit or full prepayment. Unless otherwise agreed in writing, these bookings are non-refundable.
6. Booking Amendments
Requests to amend pickup times, dates, vehicle type, pickup or drop-off locations, or passenger details are subject to availability. Additional charges may apply where the amendment increases journey time, mileage, waiting time, or vehicle requirements.
7. Refunds
Where a refund is approved, it will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
8. Exceptional Circumstances
RB Executive Hire reserves the right, at its sole discretion, to waive cancellation charges in exceptional circumstances, including severe weather, major travel disruption, or other unforeseen events beyond the customer’s reasonable control.
9. Our Right to Cancel
In the unlikely event that RB Executive Hire is unable to fulfil a confirmed booking due to circumstances beyond our reasonable control, we will make every effort to provide a suitable alternative vehicle or chauffeur. If no suitable alternative is available, a full refund of any prepaid amount will be issued.
10. Acceptance of Terms
By confirming a booking with RB Executive Hire, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy and our Terms & Conditions.
